Frequently Asked Questions
Everything you need to know about your NAQSHI experience.
What is the standard delivery timeline for my order?
Typically, orders are processed within 24-48 hours. Domestic shipping takes 3-5 business days, while international deliveries may take 7-12 business days depending on your location.
How do I ensure I choose the correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized depending on the collection.
What is your return and exchange policy?
We offer a 14-day return policy for unworn items with original tags attached. You can initiate an exchange or a full refund through our online returns portal.
Do you offer international shipping?
Yes, NAQSHI ships worldwide. Shipping costs and import duties are calculated at checkout based on the destination country.
How should I care for my NAQSHI garments?
To maintain the quality of our fabrics, we recommend cold machine washing inside out and air drying. Specific care instructions are also printed on the internal garment labels.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.